A SIMPLE QUESTION

Why are there no simple answers to simple questions anymore? The driver’s side door lock went out and needed to be replaced on my 09 Chevy Silverado Pickup.The part is referred to as a door lock actuator. When purchasing this part, it is one unit containing the actuator and the door lock for approximately $185.00. That’s easy enough to understand.

In speaking to the service writer at Day Chevrolet in Acworth, GA, he tells me me that they would need to diagnose the problem to see if it is the lock or the actuator that is faulty. Why would that matter if both parts are one unit? If the door lock isn’t working, and the remedy is to make the repair with the one part that serves two functions, why the extra wasted conversation?

What could have been a simple answer in saying that the unit would need to be replaced because it all is the same part would have been sufficient. With his useless diagnostic answer. Instead of a satisfactory simple answer, I now have more questions. Does that mean you are going to fix the bad section of the single part and charge me less, or are you going to waste my time, and probably charge more money in running a bogus diagnosis? Or is the one part really two parts and you don’t really know what you are talking about?

He then said there would be twenty cars ahead of me, and that if I left the vehicle, he might have it done by the same time a day later. That was an understandable option. The cost to install the part; however, would be $150.00. In that case, I bought the part for $165.00 at the dealership, with the nice parts guy giving me a discount. I then went to my buddy, Doug, at G&S in Kennesaw, GA. He had me in and out in under two hours for $90.00, and he didn’t have to diagnose anything.

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